Snag Playbook

Examples of improper conduct include, but are not limited to:

  • not adhering to dress code and uniform requirements
  • improper food safety precautions
  • treating a customer or colleague with disrespect
  • giving away food or discounts without permission.

Remember, improper conduct strikes can be given at the discretion of the Snag team for unprofessional behavior or a lack of preparedness. Please use good judgment at all times.

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Please do not work a shift with a Snag business partner in the food service industry if you have been diagnosed with the following:

  • Hepatitis A
  • Shigella
  • Salmonella
  • Novovirus
  • E Coli 0157:H7

Or, if you have these symptoms:

  • Sore throat with fever
  • Jaundice (yellow color in white part of the eyes or skin)
  • Diarrhea / vomiting
  • High fever

In some instances medical clearance will be required to return to work.


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Sometimes things change and you’re unable to work a shift you already claimed. If that happens, we’ve got a way for you to drop your shift so another Snag worker in the network can claim it:

  • Log in to to view “Your Upcoming Shifts”
  • Select “Details” on the shift you need to drop
  • Tap the “Drop this Shift” button to cancel your shift

You will not be penalized for dropping a shift more than 48 hours ahead of the shift’s start time.

If you drop a shift within 48 hours from the shift’s start time, you will earn one strike.

Dropping with more advance notice reduces the negative impact to our Business Partners and gives more time to other Snag Workers to pick up your dropped shift.

As part of the Snag Work community, we hope you can act with respect and consideration for others in our network.

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Being on time means arriving early enough so you’re ready to work at the shift’s start time. Typically this means 10-15 minutes early so you have time to park, greet your manager, and put away personal belongings.

According to the Professional Conduct Policy, being late will result in one strike. You are expected to call ahead if you’re running late. Failure to do so will result in one additional strike. If you’re late AND you didn’t call ahead, you’ll earn two strikes total.

If you’re running late, please take the following actions:
  1. Immediately call the manager on duty for your shift, to tell them that you may be late.
    • If no one answers, you can try calling the restaurant.
  2. Then, also, text the Snag team at 804-220-9725 to say you’re running late to your shift, and tell us whether you’ve been able to warn the Business Partner. This keeps us informed.

If the Manager asks you not to come in due to your tardiness you will not be paid for that shift, and you will receive one strike for being late.

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We appreciate your commitment to Snag, and want to respect the time you’ve set aside for your upcoming shifts.

Snag Business Partners may cancel shifts up to 24 hours before a shift’s start time. In this instance, there’s nothing you need to do: when a shift is cancelled within this timeframe you will not be paid.

However, if a Snag Business Partner cancels a shift 24 hours or less before a shift’s start time you will receive payment depending on when the shift was cancelled. Payment is calculated as follows:

  • 50% of the expected shift payment if your shift is cancelled within 24 hours to 2 hours before the shift start time.
  • 100% of the expected shift payment if your shift is cancelled within 2 hours of the shift start time.

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If you arrive on time for a scheduled shift and the manager on duty sends you home, cancelling your shift on the spot, please do the following:

  • Please submit hours for the period that you were there (even if only 10-30 minutes).
  • Please mention in your feedback what happened.
  • Please also text or email Team Snag, including:
    • Your name
    • Date of the Shift
    • Brand and Location of the Shift
    • Name of who you spoke with at the Business Partner. Hopefully it was the manager, but if it was not, please remember the name of who you spoke with instead.

If our Business Partner did not cancel the shift ahead of time, and we can verify you made no mistake about the shift location, date, and start time, you will be paid for the original shift length.

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In no circumstance should you leave a shift early without obtaining approval from the Shift Manager or a Snag representative. If you do, this will result in three strikes.

In most situations, the best thing to do is to try to work the full shift. However, if you do need to leave early, please:

  • Speak to the Manager on duty first
  • Then ask the Manager if you or the Manager can reach out to Snag to try to find a replacement for you.

We expect you to make your best effort to stay until a replacement can be found for you.

If handled appropriately and professionally, leaving early with approval and with cooperation with the Shift Manager and with Snag will only result in one strike.

Please read this article to learn about a situation in which you were dismissed early from a shift.

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Regardless of the reason you were sent home early, please submit accurate hours reflecting the time you worked.

Whether or not you’re paid for the original shift length depends on the reason for early dismissal.

  • You will be paid for the FULL original shift length if a Manager sent you home early based on factors unrelated to your conduct and/or performance, such as the following:
    • Job completed early
    • The business is sufficiently staffed
    • Business is slower than anticipated
    • A manager made a shift request by mistake
  • You will be paid ONLY for the hours you worked if you were dismissed early due to:
    • Improper conduct
    • Being unable to perform the job duties communicated in the Shift Description

Please read this article to learn about a situation in which you left a shift early out of your personal choice.

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On occasion, the shift manager may ask you to work longer hours. You DO NOT have to say yes; the decision is up to you. If you choose to extend your shift’s length, just report the longer hours when you submit hours, and you’ll get paid for that extra time.

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Snag Work has worker’s compensation insurance.

If you are hurt:

  • please immediately tell the Manager on Duty at your shift.
  • Then, you must report the incident immediately to the Snag Work Team.

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The Snag team is willing to listen and take into account the circumstances surrounding any incident that resulted in a strike or three strikes. So to remain an active worker in our network, please be proactive in communicating any explanations or relevant documentation to the Snag team as soon as possible.

Examples of relevant documentation include:

  • hospital stay paperwork
  • doctor’s note
  • accident report
  • police report

You can communicate with the Snag team about strike(s) in the following ways:
  • Email: [email protected]
  • Text: 804-220-9725
  • Your Snag Work account: If you were reported as a no-show through the Snag Work platform by the Manager on Duty for your shift, you can use the Snag Work platform to explain what happened and upload any relevant documentation relating to the no-show.

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