Other FAQs

If you get three strikes, your Snag Work account will be placed on a time-out until the issue is resolved. A time-out means you will be unable to use Snag Work to pick up new shifts. We also reserve the right to unassign you from any upcoming shifts you have claimed. Unassigning you from the shifts you have coming up in the next 72 hours (3 days), will be our standard process for someone who has accrued three strikes.

After you’ve been notified of reaching three strikes, you have a 72-hour (3-day) window to provide an explanation to Team Snag before we proceed with a disciplinary review. Disciplinary reviews carry consequences up to, and including, a 14-day suspension or deactivation from the Snag Work network.

The Snag team is willing to listen and take into account the circumstances surrounding any incident that resulted in a strike or three strikes. So to remain an active worker in our network, please be proactive in communicating any explanations or relevant documentation to the Snag team as soon as possible.

Examples of relevant documentation include:

  • hospital stay paperwork
  • doctor’s note
  • accident report
  • police report

You can communicate with the Snag team about strike(s) in the following ways:
  • Email: [email protected]
  • Text: 804-220-9725
  • Your Snag Work account: If you were reported as a no-show through the Snag Work platform by the Manager on Duty for your shift, you can use the Snag Work platform to explain what happened and upload any relevant documentation relating to the no-show.

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Snag is always looking out for great people to join our worker network.

If you know someone perfect for Snag, send them our way! We’ll thank you with our Worker Referral Program.

We truly value your feedback about Snag Work, and always strive to make the Snag experience an enjoyable one for everyone.

You can give us feedback at anytime through our contact form. We will get back to you in 24 hours.

You can contact us at anytime through our contact form. We will get back to you in 24 hours.

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