Before Your Shift

It’s all about the shift details:

What you’ll do on your shift, what to wear at your shift, the name of your shift manager – you want to be prepared and we can help! Click on “Details” next to an upcoming shift for all the info you’ll need.

Read the Description

Take the time to read the shift description. Occasionally, there are special requirements for the shift (such as age requirements, ability to lift a certain weight) or logistical information. So reading the description helps you know how to qualify, and what to expect!

Dress the part

Please take note of any uniform requirements. If you’re ever unsure if something will fly, please reach out to Snag or the Manager overseeing the shift, ahead of time, to check.

If you can give at least 48 hours notice, you won’t be penalized for dropping the shift. If you need to drop a shift within 48 hours from the shift’s start time, you’ll earn one strike.

Here’s how to drop your shift so others have a chance to claim it:

  • Log in to work.snag.co/ to view “Your Upcoming Shifts”
  • Select “Details” on the shift you need to drop
  • Tap the “Drop this Shift” button to cancel your shift

As part of the Snag Work community, we hope you can act with respect and consideration for the businesses and workers in our network. Please make sure to give enough notice for everyone involved.

Be on time

Get started on the right foot by showing up on time, every time. If possible, try to hit that sweet spot of arriving 10-15 minutes early so you have time to park, put your stuff away and meet your manager and team.

According to the Professional Conduct Policy, being late will result in one strike. You are expected to call ahead if you’re running late. Failure to do so will result in one additional strike, so if you’re late AND you didn’t call ahead, you’ll earn two strikes total.

If you’re running late, please take the following actions:
  1. Immediately call the manager on duty for your shift, to tell them that you may be late.
    • If no one answers, you can try calling the business.
  2. Then, also, text the Snag team at 804-220-9725 to say you’re running late to your shift, and tell us whether you’ve been able to warn the business. This keeps us informed.

If the manager asks you not to come in due to your tardiness you will not be paid for that shift, and you will receive one strike for being late.

Meet the manager

When you get to your shift, ask to speak with the manager on duty (their name will be in the shift details) and introduce yourself.

Be positive and proactive

Bring a “can do” attitude and treat others with respect. Always ask what else you can do or if you can pitch in anywhere else.

We appreciate your commitment to Snag, and want to respect the time you’ve set aside for your upcoming shifts.

Snag Business Partners may cancel shifts up to 24 hours before a shift’s start time. In this instance, there’s nothing you need to do: when a shift is cancelled within this timeframe you will not be paid.

However, if a Snag Business Partner cancels a shift 24 hours or less before a shift’s start time you will receive payment depending on when the shift was cancelled. Payment is calculated as follows:

  • 50% of the expected shift payment if your shift is cancelled within 24 hours to 2 hours before the shift start time.
  • 100% of the expected shift payment if your shift is cancelled within 2 hours of the shift start time.

Being on time means arriving early enough so you’re ready to work at the shift’s start time. Typically this means 10-15 minutes early so you have time to park, greet your manager, and put away personal belongings.

According to the Professional Conduct Policy, being late will result in one strike. You are expected to call ahead if you’re running late. Failure to do so will result in one additional strike, so if you’re late AND you didn’t call ahead, you’ll earn two strikes total.

If you’re running late, please take the following actions:
  1. Immediately call the manager on duty for your shift, to tell them that you may be late.
    • If no one answers, you can try calling the business.
  2. Then, also, text the Snag team at 804-220-9725 to say you’re running late to your shift, and tell us whether you’ve been able to warn the business. This keeps us informed.

If the manager asks you not to come in due to your tardiness you will not be paid for that shift, and you will receive one strike for being late.

Please do not work a shift in the food-service industry if you have been diagnosed with the following:

  • Hepatitis A
  • Shigella
  • Salmonella
  • Novovirus
  • E Coli 0157:H7

Or, if you have these symptoms:

  • Sore throat with fever
  • Jaundice (yellow color in white part of the eyes or skin)
  • Diarrhea / vomiting
  • High fever

In some instances medical clearance will be required to return to work.

 

 


Related article:

Your wellness and food safety are really important to Snag and our business partners. You are highly advised to always do the right thing: do not work if you’re sick.

You will earn a strike if an illness causes you to miss or leave a shift early. When you know your illness will cause an issue, please contact the Snag Work team and provide documentation (like a doctor’s note, if applicable) within 72 hours after the strike is received. We’ll evaluate all circumstances on a case-by-case basis.

Also, it’s important that you drop the shift as soon as possible so other Snag Workers can pick up the shift.

Check out the details

What you’ll do, what you should wear and the name of your shift manager are all available—just click “Details” next to your upcoming shift for all the info you’ll need.

Read the description

Take the time to read the shift description. Every now and then there are special requirements for the shift (such as age requirements, ability to lift a certain weight) or logistical information. Read the description to find out how to qualify and what to expect!

Dress the part

Please take note of any uniform requirements. If you’re ever unsure if something will fly, please reach out to Snag Work or the manager overseeing the shift ahead of time to check.

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