During Your Shift
Get started on the right foot by showing up on time, every time. If possible, try to hit that sweet spot 10 minutes before a shift so you can meet your manager and team.
Meet the Manager
When you get to your shift, ask to speak with the manager on duty (their name will be in the shift details), and introduce yourself.
Be Positive and Proactive
Positive means having a “can do”-type attitude and treating others with respect. Proactive workers are the type that always ask what else they can do or if they can pitch in anywhere else.
Being on time means arriving early enough so you’re ready to work at the shift’s start time. Typically this means 10-15 minutes early so you have time to park, greet your manager, and put away personal belongings.
According to the Professional Conduct Policy, being late will result in one strike. You are expected to call ahead if you’re running late. Failure to do so will result in one additional strike. If you’re late AND you didn’t call ahead, you’ll earn two strikes total.
If you’re running late, please take the following actions:
- Immediately call the manager on duty for your shift, to tell them that you may be late.
- If no one answers, you can try calling the restaurant.
- Then, also, text the Snag team at 804-220-9725 to say you’re running late to your shift, and tell us whether you’ve been able to warn the Business Partner. This keeps us informed.
If the Manager asks you not to come in due to your tardiness you will not be paid for that shift, and you will receive one strike for being late.
Please do not work a shift with a Snag business partner in the food service industry if you have been diagnosed with the following:
- Hepatitis A
- E Coli 0157:H7
Or, if you have these symptoms:
- Sore throat with fever
- Jaundice (yellow color in white part of the eyes or skin)
- Diarrhea / vomiting
- High fever
In some instances medical clearance will be required to return to work.
Your wellness and food safety are really important to Snag and Snag’s business partners. You are highly advised to always do the right thing: do not work if you’re sick.
We do not grant exceptions to our strike policy for illness in accordance with our Professional Conduct Policy. This means you will earn a strike for any attendance impact your illness has caused to a claimed shift. When you know your illness will cause a shift impact, and thus cause you to earn a strike, please contact the Snag Work team and provide documentation (like a doctor’s note, if applicable) within 72 hours after the strike is received.
If a strike received from an illness contributes to earning strike(s) under the “3 in 15” strike policy, we will take the illness into account during the disciplinary review process. We will avoid punishing someone for having done the right thing to protect their own health, and the health of others.
Examples of improper conduct include, but are not limited to:
- not adhering to dress code and uniform requirements
- improper food safety precautions
- treating a customer or colleague with disrespect
- giving away food or discounts without permission.
Remember, improper conduct strikes can be given at the discretion of the Snag team for unprofessional behavior or a lack of preparedness. Please use good judgment at all times.
If you arrive on time for a scheduled shift and the manager on duty sends you home, cancelling your shift on the spot, please do the following:
- Please submit hours for the period that you were there (even if only 10-30 minutes).
- Please mention in your feedback what happened.
- Please also text or email Team Snag, including:
- Your name
- Date of the Shift
- Brand and Location of the Shift
- Name of who you spoke with at the Business Partner. Hopefully it was the manager, but if it was not, please remember the name of who you spoke with instead.
If our Business Partner did not cancel the shift ahead of time, and we can verify you made no mistake about the shift location, date, and start time, you will be paid for the original shift length.
In no circumstance should you leave a shift early without obtaining approval from the Shift Manager or a Snag representative. If you do, this will result in three strikes.
In most situations, the best thing to do is to try to work the full shift. However, if you do need to leave early, please:
- Speak to the Manager on duty first
- Then ask the Manager if you or the Manager can reach out to Snag to try to find a replacement for you.
We expect you to make your best effort to stay until a replacement can be found for you.
If handled appropriately and professionally, leaving early with approval and with cooperation with the Shift Manager and with Snag will only result in one strike.
Please read this article to learn about a situation in which you were dismissed early from a shift.
On occasion, the shift manager may ask you to work longer hours. You DO NOT have to say yes; the decision is up to you. If you choose to extend your shift’s length, just report the longer hours when you submit hours, and you’ll get paid for that extra time.
Regardless of the reason you were sent home early, please submit accurate hours reflecting the time you worked.
Whether or not you’re paid for the original shift length depends on the reason for early dismissal.
- You will be paid for the FULL original shift length if a Manager sent you home early based on factors unrelated to your conduct and/or performance, such as the following:
- Job completed early
- The business is sufficiently staffed
- Business is slower than anticipated
- A manager made a shift request by mistake
- You will be paid ONLY for the hours you worked if you were dismissed early due to:
- Improper conduct
- Being unable to perform the job duties communicated in the Shift Description
Please read this article to learn about a situation in which you left a shift early out of your personal choice.