Before Your Shift
It’s all about the shift details:
What you’ll do on your shift, what to wear at your shift, the name of your shift manager – you want to be prepared and we can help! Click on “Details” next to an upcoming shift for all the info you’ll need.
Read the Description
Take the time to read the shift description. Occasionally, there are special requirements for the shift (such as age requirements, ability to lift a certain weight) or logistical information. So reading the description helps you know how to qualify, and what to expect!
Dress the part
Please take note of any uniform requirements. If you’re ever unsure if something will fly, please reach out to Snag or the Manager overseeing the shift, ahead of time, to check.
Sometimes things change and you’re unable to work a shift you already claimed. If that happens, we’ve got a way for you to drop your shift so another Snag worker in the network can claim it:
- Log in to work.snag.co/ to view “Your Upcoming Shifts”
- Select “Details” on the shift you need to drop
- Tap the “Drop this Shift” button to cancel your shift
You will not be penalized for dropping a shift more than 24 hours ahead of the shift’s start time.
If you drop a shift within 24 hours from the shift’s start time, you will earn one strike and a “Time Out” before you can pick up a new Snag shift.
As you can see below, the “Time Out” will be longer, the closer to the shift start time you drop. Dropping with more advance notice reduces the negative impact to our Business Partners and gives more time to other Snaggers to pick up your dropped shift.
As part of the Snag Work community, we hope you can act with respect and consideration for others in our network.
Depending on when you drop from the shift start time, the following “Time Outs” are given:
- more than 24 hours = No time out
- within 24 hours = 1 day
- within 12 hours = 2 days
- within 6 hours = 3 days
- within 2 hours = 5 days
- within 1 hour = 7 days
Get started on the right foot by showing up on time, every time. If possible, try to hit that sweet spot 10 minutes before a shift so you can meet your manager and team.
Meet the Manager
When you get to your shift, ask to speak with the manager on duty (their name will be in the shift details), and introduce yourself.
Be Positive and Proactive
Positive means having a “can do”-type attitude and treating others with respect. Proactive workers are the type that always ask what else they can do or if they can pitch in anywhere else.
We appreciate your commitment to Snag, and want to respect the time you’ve set aside for your upcoming shifts.
Snag Business Partners may cancel shifts up to 24 hours before a shift’s start time. In this instance, there’s nothing you need to do: when a shift is cancelled within this timeframe you will not be paid.
However, if a Snag Business Partner cancels a shift 24 hours or less before a shift’s start time you will receive payment depending on when the shift was cancelled. Payment is calculated as follows:
- 50% of the expected shift payment if your shift is cancelled within 24 hours to 2 hours before the shift start time.
- 100% of the expected shift payment if your shift is cancelled within 2 hours of the shift start time.
Being on time means arriving early enough so you’re ready to work at the shift’s start time. Typically this means 10-15 minutes early so you have time to park, greet your manager, and put away personal belongings.
According to the Professional Conduct Policy, being late will result in one strike. You are expected to call ahead if you’re running late. Failure to do so will result in one additional strike. If you’re late AND you didn’t call ahead, you’ll earn two strikes total.
If you’re running late, please take the following actions:
- Immediately call the manager on duty for your shift, to tell them that you may be late.
- If no one answers, you can try calling the restaurant.
- Then, also, text the Snag team at 804-220-9725 to say you’re running late to your shift, and tell us whether you’ve been able to warn the Business Partner. This keeps us informed.
If the Manager asks you not to come in due to your tardiness you will not be paid for that shift, and you will receive one strike for being late.
Please do not work a shift with a Snag business partner in the food service industry if you have been diagnosed with the following:
- Hepatitis A
- E Coli 0157:H7
Or, if you have these symptoms:
- Sore throat with fever
- Jaundice (yellow color in white part of the eyes or skin)
- Diarrhea / vomiting
- High fever
In some instances medical clearance will be required to return to work.
Your wellness and food safety are really important to Snag and Snag’s business partners. You are highly advised to always do the right thing: do not work if you’re sick.
We do not grant exceptions to our strike policy for illness in accordance with our Professional Conduct Policy. This means you will earn a strike for any attendance impact your illness has caused to a claimed shift. When you know your illness will cause a shift impact, and thus cause you to earn a strike, please contact the Snag Work team and provide documentation (like a doctor’s note, if applicable) within 72 hours after the strike is received.
If a strike received from an illness contributes to earning strike(s) under the “3 in 15” strike policy, we will take the illness into account during the disciplinary review process. We will avoid punishing someone for having done the right thing to protect their own health, and the health of others.